COVID-19 Resources & Store Updates
Solutions for a Challenging Time
Bikes are essential - for transportation, for stress relief, and for staying active and healthy. We have the gear that you need to ride responsibly, including helmets and visibility equipment. Shop online, see the FAQs below, or contact us with any questions about our products or our policies.
Current Hours of Operation for All Locations
Monday - Saturday 10:00 AM until 6:00 PM
Sunday 10:00 AM until 5:00 PM
Frequently Asked Questions
General Store Information
Q: When can I pick up my order?
A: Do NOT arrive to pick up your order until we contact you and let you know it is ready. We are grateful you choose Rock N Road Cyclery and we will have your order ready as soon as we can, however, calling the stores and/or showing up before we contact you will only delay your order completion. Orders for in-stock items are often ready within one business day but can take longer. Orders for items held in our warehouses may take 7-14 days to arrive and be ready for you to pick up.
Q: What are your current business hours?
A: We've modified our business hours temporarily for the well being of our team. Please check the hours at your preferred location before visiting or order your gear online at any time of the day to pick up in store when open.
Q: Do you currently offer repair services?
A: Yes. We know that bike repairs and maintenance are still valuable services. Contact us to make your service appointment today.
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes. Your satisfaction is our priority. Our Return policy remains the same.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.
Q: When will my bicycle be ready for pick up?
A: Most bikes can be professionally assembled and ready for pick up in a day or two if the product is in stock locally. If your new bike needs to first be delivered to us from a supplier, it could require an additional 7-14 days. A member of our team will discuss your options with you after you place your order, or we are available for a personal consultation before you purchase if timeliness is a top priority for you. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact so we can offer you personalized assistance finding the right size.
Q: What happens if I order the wrong size?
A: Please order with confidence and we will do our best to resolve any sizing issues you may encounter.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.
Receiving My Online Order
Q: When can I pick up my order?
A: Do NOT arrive to pick up your order until we contact you and let you know it is ready. We are grateful you choose Rock N Road Cyclery and we will have your order ready as soon as we can, however, calling the stores and/or showing up before we contact you will only delay your order completion.
Q: Do you offer shipping?
A: Yes, we are now shipping most apparel and accessory items. Due to our dealer agreements, some items, including bikes, may not be eligible for shipping.
Orders typically ship within one business day of being placed. Shipping charges are calculated at checkout. Sorry, but we do not ship outside of the Continental U.S.
Q: Can I pick up my order at one of your store locations?
Yes. Choose the most convenient location for you or choose the location where the item you want is in stock.
Employee Safety Information
Q: How are you keeping your employees safe?
A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols in accordance with CDC recommendations to keep our team and visitors safe. The protocols include:
- Vigilant and frequent cleaning and disinfecting standards beyond CDC recommendations
- Utilizing provided face masks and gloves
- Frequent hand washing
- Extended social distancing
- Thoroughly disinfecting every product and package
- Team members who are symptomatic or have had probably exposure to someone who is sick are asked to stay home